The gaps in this system are not visible from any single position. They only become clear when you have been in enough of them.

Most people in marketing spend their careers on one side of the table.

If you work client-side, you see what the agency presents. You do not see how the work was built, how the media was bought, or what the agency's commercial model actually looks like from the inside.

If you work in an agency, you see what the client asks for. You do not see their board conversations, their margin pressures, or whether the product and pricing are sound before you start promoting them.

If you work in a media network, you see the money move. You do not usually see whether it arrived where it was supposed to, or whether anyone checked.

Keith Lacy has worked in all three. Client-side, buying agency services and managing budgets. In creative agencies, producing the work. And inside one of the big five media agency networks, where he saw how budgets are allocated, how media is traded, and what gets reported versus what actually happened.

He has also built and run agencies — managed the P&L, grown businesses from twenty people to over two hundred, and learned what actually drives commercial performance when the numbers are yours.

That combination is why Verso Insights exists. The problems it addresses sit in the interactions between these positions. Between the client and the agency. Between the agency and the platforms. Between the measurement and the commercial reality. That is where money gets lost, where incentives quietly diverge, and where the question of what the spend actually produced stops being asked.

Across his career, Keith has worked with Vodafone, Unilever, Diageo, Microsoft, Coca-Cola, Centre Parcs and Holland & Barrett — in client-side, agency and network roles.

Verso Insights exists because the most basic question a CEO or CFO should be able to ask about their marketing — is this producing the best possible return — almost never gets a clear answer.

Not because people are failing. Because the system was never set up to provide one.

If this is a question you have been trying to answer, we would love to have a conversation about it.

keith@versoinsights.com